How can advancements in humanoid robots transform customer service and operational efficiency in various commercial sectors?
How can advancements in humanoid robots transform customer service and operational efficiency in various commercial sectors?
– Initially, humanoid robots will perform minor tasks that will through “over-the-air” updates improve their abilities, performance and speed on a biweekly or monthly basis. There will not be a significant increase in efficiency but that is expected because what is most critical in this initial phase is getting humans accustomed to working with and alongside a humanoid robot.
It will be a major cultural and environmental shift for people to start getting used to and accepting a humanoid robot in the office place that constantly works while they go to the bathroom, eat lunch and go home at the end of the day. Managing the new office or factory culture (without riots) will be a full-time job and extremely difficult because there are no management courses, videos, or books on how to manage humanoid robots and humans simultaneously. There will be but not at this moment.
Humanoid Robotics
What are the potential benefits and challenges of integrating humanoid robots into business operations?
-I mentioned the biggest challenge I see initially above. The biggest benefit will be the increase in production at a lower operating cost while the shift workers are home sleeping. This scenario is not for all initial locations, but in factories that do not have a graveyard shift, the humanoid robots can do some or all of the work that humans do during the day but without stopping, light and air conditioning or heating. This 8-hour period of 100% productivity with a lower OPEX due to the saving in HVAC and lighting resources will be the biggest gain and most profitable shift. Over time, management will re-arrange work load to increase the robot only shifts and decrease the human shifts.
Leadership should find new jobs for the employees who are being displaced by the robots.
How might the future landscape of industries such as retail, logistics, and customer support evolve with the widespread adoption of advanced robotics technologies?
– Customer Support today is improving and will continue to improve with the increased usage of AI. Humanoid robots are needed only for Face-2-Face interaction which they are not optimized for another 12 months or so. Logistics will also benefit from AI but not Humanoid robots and Retail will follow the progress curve of the latter.
It is easy to mix AI and Humanoid Robots but they are progressing at a separate rate and trajectory at this time but they are being merged by the leading Humanoid Robot companies but that is not the current priority. The perfecting of human motion still needs time but with the progress of AI software, the time will be reduced to months not years and 2025 but will be the year of the Humanoid Robots!
